Delivery Policy

DELIVERY

You must not order or purchase goods from us, if you are under the age of 18.

CANCELLATION AND RETURNS

Orders cannot be cancel or edited once placed. Please ensure all product and delivery details are correct.
In the event goods received are faulty or defective, not as ordered or not of acceptable quality, please contact us in info@caelsgate.com.au, and we will attempt to remediate the situation as soon as possible. 

TIMEFRAMES

Australia Post is our delivery service within Australia, and covers all metro and most regional areas. Delivery times are up to 10 business days, depending on your location.

RECEIVING YOUR ORDER

If you are not at home at time of delivery, and no delivery Instructions are provided to leave your wine unattended, Australia Post will leave a card in your letter box and you can collect your wine from the local Post Office. 
Please note: please note that you or the person receiving your order must have ID proving they are over 18 years of age.